Grievance Redressal & Officer
In compliance with Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
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Supply NEXT_PUBLIC_LEGAL_NAME, NEXT_PUBLIC_GSTIN, NEXT_PUBLIC_REGISTERED_ADDRESS, NEXT_PUBLIC_GRIEVANCE_NAME, and NEXT_PUBLIC_GRIEVANCE_EMAIL to populate statutory disclosures.
Designated Grievance Officer
Within 48 Hours
Every complaint is acknowledged within 48 hours of receipt with a unique grievance ticket identifier for tracking.
Within 1 Month (30 Days)
Full investigation, corrective action, and written disposal of the complaint within 30 calendar days from receipt.
Grievance Escalation Process
Level 1 — Standard Support: Candidates are encouraged to first reach out to customer support at hello@chatops.in with their registered mobile number, email, and transaction details. Routine issues are usually resolved within 24 hours.
Level 2 — Formal Grievance Escalation: If your issue is not resolved satisfactorily at Level 1, or relates to data privacy, unauthorized billing, or unfair trade practices, you may lodge a formal grievance directly with our designated Grievance Officer at hello@chatops.in.
Level 3 — Regulatory Escalation: If you are not satisfied with the grievance outcome, you may approach the National Consumer Helpline (NCH) at Toll-Free Number 1915 or portal at consumerhelpline.gov.in.